Successfully Navigating Disputes with HMRC

BLOG5th May 2020

With the many measures adopted during the ongoing COVID-19 crisis, HM Revenue and Customs (HMRC) has been supportive of businesses in the current difficult climate. However, this more helpful approach is different from the normal face HMRC presents to taxpayers. 

HMRC has been adopting an increasingly aggressive approach to VAT compliance and enforcement with penalties being seen as a source of additional revenue. Disputes between HMRC and taxpayers are becoming more frequent, more entrenched and achieving resolution is costing taxpayers more not only in cash terms but also in management time and the continued cost of uncertainty.

In our experience, the approach to the initial dialogue at the early stages of HMRC’s enquiries can dictate the course of the inspection. In many cases, the disagreements that arise between HMRC and taxpayers are not black and white, requiring both taxpayers and HMRC to change the way in which they manage their relationships with each other.

Tax Dispute Resolution specialists can play an important role in this relationship between the Taxpayer and HMRC.


Proactively avoid disputes 

VAT legislation can be complex and open to interpretation. This may lead to a difference in opinion between a taxpayer and HMRC’s published guidance.  As Lord Justice Lewison advised in a 2015 Court of Appeal decision “HMRC provide the public with their own interpretation of points of difficulty; and information about the practice they adopt in various areas. These are variously contained in Notices, Business Briefs and the VAT Manual. They are not law: they are no more than HMRC’s interpretation of the law.”

Effective tax dispute resolution will often be as much to do with preventing a dispute as it is with managing and resolving disputes when they occur.  It is important for taxpayers, who find themselves at odds with HMRC’s interpretation of the law to be proactive in challenging the position through HMRC’s clearance processes. This approach will allow the taxpayer to clearly set out all of the facts and obtain clarification of the correct tax treatment at the outset.

Taking professional advice early and being proactive in raising the issue with HMRC can often avoid disputes arising in the first place.


Co-operation brings results 

It can be difficult when asked for the same information for the third time; however, we always recommend that you co-operate as fully as possible with HMRC. Not only does this progress the enquiry more quickly, it also ensures that, in the event of an assessment is raised, any penalty HMRC seek to apply will be reduced as far as possible.

Again, is it normally advisable to have professional advisors support through the more complex enquiries. Tax advisors can utilise their understanding of tax administration processes, including HMRC’s information powers, to better manage the interaction with HMRC.  This includes obtaining a review by an independent officer. In some disputes, having a fresh eye cast on an issue can often resolve matters where the officer has made up his mind.

This co-operative approach can often ensure that HMRC apply their discretion and adopt a more pragmatic approach to minor issues that avoids the need for assessment action.


Pick your battles 

Where the disagreement between HMRC and the taxpayer is more fundamental and it is not possible to resolve the matter satisfactorily, taxpayers have the option of litigation of a dispute at the Tax Tribunals. This can be a time-consuming and costly process and so we would recommend that taxpayers seek to resolve disputes before getting to this stage.

However, on occasion, a formal appeal to the First Tier Tribunal and beyond may be the taxpayers only option. Although the Tribunal service provide advice on how to navigate through the Tribunal process; it is again recommended that professional advice is obtained to ensure that the taxpayer’s case is presented as fully and clearly as possible.


Whatever stage a dispute is at, making use of a Tax Dispute Resolution specialist will bear fruit. Find out more about AAB’s Tax Investigations Team.


How AAB can help you with

Tax Investigations

HMRC’s powers allow them to investigate the tax affairs of any individual or business. We understand this can be difficult and distressing, but we’ll support you throughout an enquiry, working hard to minimise any penalties. Our team members have many years’ experience of dealing with tax investigations, from both working for HMRC and spending a significant amount of time advising our clients.

View our tax investigation service

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