Fedosia
Ramsay

WHO I HELP

Family-owned businesses. SMEs.

HOW I HELP

UK payroll. Payroll data. Process improvements. Payroll queries.

SECTORS

Oil & gas. Construction. Hospitality. IT. Dentistry.

“MAKING PAYROLL SEAMLESS AND BUILDING TRUSTED PARTNERSHIPS.”

Fedosia is a Client Success Specialist based in our Aberdeen office. She supports a wide range of clients by ensuring their payroll operations run smoothly, efficiently and compliantly. During peak periods, Fedosia is focused on validating payrolls, resolving issues and meeting critical deadlines. During quieter periods, she provides valuable time to process reviews, improve systems and prepare for the next cycle.

For Fedosia, communication is key to her approach. She is dedicated to having regular calls with clients to review workflows, gather feedback and ensure her reporting aligns with her clients’ expectations. Similarly to her clients, Fedosia also checks in with her team regularly, providing mentoring and cross-training to support her colleagues and help build their confidence.

BUILDING RELATIONSHIPS THAT LAST

“Connection is at the heart of every successful relationship. I approach each interaction with kindness and empathy, and I always prioritise meeting with my clients face-to-face. However, where in-person meetings aren’t feasible, we have regular team calls in place to maintain strong communication. Remembering a client’s recent holiday or family milestone can make all the difference when building more personal relationships. I’m genuinely committed to my client’s success and make a point of always being available to show them that I am 100% invested in them.”

SUPPORTING CLIENTS WITH CLARITY AND CARE

“With a strong background in client-facing roles, I bring both a technical and personal touch to my work. This combination allows me to manage complex processes while communicating clearly and confidently with clients. I take pride in offering a service that’s not only efficient, but also supportive by ensuring clients feel heard, understood and fully informed every step of the way.”

LESSONS THAT STRENGTHENED MY APPROACH

“Earlier in my career, I tried to carry every task on my own, but I’ve learned that asking for support isn’t a weakness, it’s smart working. Since then, I’ve embraced collaboration, prioritising effectively, sharing responsibility, and maintaining open communication with my team. This shift has made a huge difference in how we work together and in the level of service we deliver. We operate as a team, and our clients benefit from that collective approach.”

NO TWO DAYS ARE THE SAME

“What I find most satisfying in my role is the individuality every client brings to the table. No two days are the same, and that variety keeps things fresh. It’s especially rewarding to see clients embrace and implement the process improvements I recommend. Whether it’s a more streamlined way to collect payroll data or a faster method for submission, it’s fulfilling to watch those changes deliver real benefits to their day-to-day operations.”

CHANGING THE NARRATIVE

“Payroll can often be misunderstood as simply client communication with little impact on the wider business, but this couldn’t be further from the truth. The work involves reviewing data, ensuring compliance and delivering high-quality reports, which prevents issues and builds long-term client trust and engagement.”

PROUD TO BE PART OF AAB

“The team culture at AAB is something I truly value. It’s a place where knowledge is shared openly, support is always available, and success is celebrated together. Working alongside such talented and collaborative colleagues creates an environment where we all thrive, and where clients can count on the strength of the whole team, not just the individual. I believe my approach of compassion and attentiveness drives positive outcomes for everyone at AAB.”