Nordhealth

OUR CLIENT

Nordhealth is a fast-growing international SaaS company which builds software to empower healthcare professionals to focus on what matters most – delivering great care, great experiences and growing their businesses. Their solutions serve more than 30,000 healthcare professionals across 7,000 clinics and hospitals in over 25 countries.

They have over 400 employees globally, and 14 employees based in the UK. Nordhealth is a remote-first employer, meaning that staff work remotely and are based throughout the UK.

OUR CHALLENGE

AAB started working with Nordhealth in October 2021, working closely with the UK General Manager to support the growth of the newly established team in the UK. The business had recently acquired a location in the UK, having initially started out in Finland. Their HR policies and procedures were not UK specific and it was of the utmost importance that these were created in order to recruit UK based employees and ensure that they are following UK law. They required the help of qualified HR professionals to create specific documentation and advise on best practices.

OUR SOLUTION

As the business unit was new, the AAB team supported with the creation of HR documentation, including contracts of employment and an Employee Handbook. The team also gave advice and recommendations, taking into account current employment legislation and HR best practice. One of the key challenges faced by Nordhealth was how to embed these new HR policies and practices as the team grows, and how to build the culture of the company when team members are based remotely throughout the UK.
To support these objectives, AAB facilitated a DISC Insights session for Nordhealth as the DISC model can be used to build awareness and enhance communication and performance within a company. DISC Insights is particularly useful for remote teams, as it is a powerful team building tool.

OUR IMPACT

The DISC Insights session was a great success and gave Nordhealth’s UK team the opportunity to not only get to know each other better, but also to get to know themselves better. This helped the team understand why people might act in a particular way, enabling easier conversation between team members which ultimately contributes towards building a higher-performing team.

‘We’re delighted by our partnership with AAB and the HR services they continue to provide, having the best practice advice only a phone call away is extremely valuable and the team have taken the time to understand our business and tailor the service we receive to our specific needs helping us to grow.’