Zachary
Koopman

US Payroll Operations Manager

LinkedIn

WHO I HELP

A diverse range of organizations across industries.

HOW I HELP

Supporting teams throughout the client lifecycle, emphasizing the importance of collaboration.

“WORKING COHESIVELY CREATES GREAT SYNERGY THAT CAN’T BE STOPPED”

Zachary Koopman is an Operations Manager based in our Grand Rapids, Michigan office. His role is primarily focused on supporting and working with the team at different stages of the client lifecycle.

Zach’s focus on efficient onboarding allows him to take a consultative approach, ensuring tailored solutions that meet clients’ needs. He values building partnerships and delivering outstanding service to exceed client expectations.

DELIVERING A HIGH QUALITY SERVICE

“For me, it’s important that we’re able to build strong relationships. We want to offer an outstanding service, a great experience and also add value for our clients. A good relationship gives clients a high level of comfort and trust. This puts us in a position to really collaborate. We can give them suggestions and highlight areas for improvement, and they can do the same for us. This feedback helps ensure our product is best in class.”

EXCEEDING EXPECTATIONS

“There’s nothing worse than being sold a dream, throughout the sales process and the final product not being up to scratch. At AAB Payroll Inc we pride ourselves on exceeding expectations throughout the sales process. It’s the reason why we implement feedback opportunities throughout our onboarding. The most important people throughout this process are our clients. We have to listen to them if we want to deliver a service that they deserve.”

COLLABORATION IS OUR SUPERPOWER

“The best part of my role is collaboration.

I enjoy working with my talented colleagues and clients.

I love getting to know our clients’ businesses – the value clients add to our business is immeasurable. They provide us with user insights and ideas on our products and on the industry as a whole, which gives us a unique viewpoint and wealth of knowledge and opportunity to create a solution that ticks all the boxes.”

UTILIZING TWO OPTIONS

“Even though our product is a fully automated solution, we still have a need for balance. That’s why we typically take an approach that has both hands-on interactions mixed with virtual. Every client is different and to meet their different needs and wants is so important.

It also allows us to support the client in the best way that suits them. I don’t believe that technology will ever be able to fully replicate getting to know clients in their place of work, developing a good understanding of what they do and how we can help. That’s why utilizing both is the best way forward for us.”

ASKING DIFFICULT QUESTIONS

“The greatest challenge in payroll for me is truly understanding the needs of our clients. If we don’t fully understand their needs, we can’t implement the best possible solution for them.

There’s a lot of different elements to payroll and it can be complex. Having strong relationships with clients is important. It creates a level of comfort, which enables us to not only ask the right questions but also the tough ones to ensure we’re meeting their needs.”

LOOKING FORWARD TO THE FUTURE

“The future as part of AAB Group is exciting. The AAB Payroll Inc team has historically been a small collection of people but now we’re part of a bigger Group. This provides a whole new chapter of growth and opportunity for us to delight clients, better support the needs of our clients and for our people to further develop and grow into their careers. I can’t wait to see where this journey takes us.”

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