Kirsty
Robertson

Senior Financial Controller

LinkedIn

WHO I HELP

Large full-service hotels with health club, spa & golf, to small boutique limited-service hotels.

HOW I HELP

Outsourced hotel accounting service. Uploading of hotels daily revenues. Reconciliations. Profit & Loss accounts. Balance Sheet. Accounts payable function. Submission of VAT returns.

SECTORS/SUPPORT

Hotel Accounting.

“HELPING CLIENTS TO OVERCOME CHALLENGES.”

Based in our Glasgow office, Kirsty Robertson is a Senior Financial Controller within AAB Hotel Accounting. Kirsty has 14 years of experience working within the hotel sector, both hotel operational based and shared service centre based. Kirsty’s role involves ensuring that processes run smoothly within the department, and that the team are providing accurate and timely profit and loss accounts and balance sheets for our clients.

Kirsty also supports the team with any training, giving the team background knowledge of how on-site hotel finance operates.

The pillars of a strong working relationship

“Communication and trust are the pillars of a strong, lasting client relationship. It’s important to communicate with the client from the outset and gain a clear understanding of their needs and objectives so that we can work in close partnership to achieve success for their business. Trust also plays a huge role in achieving objectives as it is the glue that holds the relationship together and allows us to be honest and transparent in our communication. Clients can always trust that we’ll act in their best interests in order to ensure the best outcomes.”

A people-person

“I’m a real people person and I’d say that the most enjoyable aspect of work is building relationships with our clients and the hotel teams. It’s great being able to work collaboratively to achieve tangible results and see the business grow and thrive. Having previously worked in hotels myself, I can understand the challenges that our clients face, and my current role allows me to offer support to overcome the challenges and provide advice to continually improve processes.”

Change is essential

“I enjoy ‘making life easier’ for everyone. If there’s a quicker and easier way of doing something without sacrificing quality, I’m fully on-board to make this work. Sometimes people can be reluctant to change. However, change is essential in life, and it can often help you get ahead of the times, especially in terms of technology and automation. I love that AAB are huge on automation, and we have a specialist team building tailored reports for our clients. By embracing technology, we save time and in turn allowing us to focus on adding value for our clients.

In fact, I feel that persuading a client to embrace change is probably the greatest challenge we have within our specialism. I believe the relationship works better when the client trusts the service that we provide. AAB are a leading provider of accounting services for hotels and we’re all about improving our clients’ procedures to ensure they’re on track to success. To overcome this challenge, we ensure frequent communication with our clients and have a clear plan for the future, bringing them along on the journey.”

We respect & trust each other

“Within the team we have so many amazing talented staff, and with the management team having previous hotel sector experience we really get the challenges that our clients face day-to-day. We have incredible team support, and I love that AAB offers us unmatched learning experiences and a clear progression plan to ensure career success within the firm.

At AAB, we provide a fully comprehensive service for our clients. Within our teams, we have varied levels of experience, and with us all working together and sharing best practices we can ensure to deliver an excellent client service.”

A deeper insight into our clients’ challenges

“I believe my greatest strength is the insight I bring to the team. I’ve worked in the hospitality sector for 14 years, both hotel operational based and shared service centre based. I believe having experienced first-hand the complex challenges of operating a hotel gives me a deeper understanding of what our clients need from us.”

 

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