Olivia
Russell

Who I help

Hotel groups. Individual hotels.

How I help

Management accounts. Audit queries. VAT returns.

“I seek to align our efforts toward a common goal”

Olivia Russell is a Hotel Accounting Assistant Financial Controller, based in our Glasgow office. She has a dynamic role supporting a range of hotel clients—from expansive, multi-property groups to boutique, individual hotels. Her core responsibilities include producing precise and timely monthly management accounts, handling VAT returns, managing audit queries, and attending to various ad hoc tasks.

Olivia is deeply committed to providing exceptional financial insight and service, equipping her clients with the critical data they need to make well-informed, growth-focused decisions. Her extensive experience and strong attention to detail have positioned her as a trusted financial partner in the hospitality industry.

Commitment to Client-Focused Financial Insight

“In my role as Assistant Financial Controller, I understand that each client is unique, and I take great pride in customising my approach to fit the specific needs and goals of each hotel or hotel group. My objective is not merely to deliver figures but to provide context and understanding, enabling my clients to make informed and confident business decisions. From monthly management accounts to VAT returns, I ensure accuracy, relevance, and timeliness in every deliverable, recognising that financial clarity is crucial to both daily operations and long-term growth. My goal is to make my clients feel secure, knowing they have a finance partner who consistently delivers reliable, insightful information.”

Building Collaborative Partnerships

“I am passionate about creating a genuine partnership with each of my clients. I believe that clear, quick, and effective communication is the cornerstone of a productive working relationship. By understanding their unique objectives, I can proactively address issues, anticipate needs, and provide solutions that align with their goals. I work closely with clients to establish mutual expectations, listening attentively to their concerns and providing regular updates, which not only builds rapport but also instills confidence in the work we achieve together. This collaborative approach helps me forge strong, trust-based relationships with my clients, who know they can rely on me to support them in both prosperous and challenging times.”

Enjoying the Human Element of Finance

“For me, finance is as much about people as it is about numbers. I genuinely enjoy interacting with my clients and colleagues, fostering an environment of trust and open communication. I believe that when we connect on a professional and personal level, we can achieve so much more together. I actively work to build relationships that go beyond transactional interactions, aiming to become a valued partner who clients feel comfortable approaching for guidance. My ability to empathise and connect has proven invaluable, especially in high-pressure scenarios where clients may be facing unexpected challenges. By focusing on the human side of finance, I’m able to offer more than just technical solutions—I provide reassurance and practical support.”

Dedication to Detail and Proactive Solutions

“I place a strong emphasis on attention to detail, ensuring that every aspect of my work is precise and thoroughly reviewed. However, my commitment to quality extends beyond accuracy—I also believe in taking a proactive approach. By anticipating potential issues or identifying new opportunities for improvement, I’m able to help clients streamline processes and overcome obstacles before they arise. Working closely with my colleagues, I seek to align our efforts toward a common goal, whether it’s improving efficiency, navigating financial challenges, or achieving growth milestones. This proactive approach allows us to stay one step ahead, ensuring our clients’ success and satisfaction.”

Balancing Deadlines with a Positive Approach

“While my work often involves tight deadlines and complex tasks, I maintain a positive outlook and take genuine enjoyment in what I do. My experience in the hospitality sector has given me a unique insight into the challenges and intricacies of hotel finance. The hospitality sector is fast-paced and demanding, but I thrive in this environment, finding it both energising and rewarding. One client once remarked, “You are always smiling”—a comment that has stayed with me because it reflects my genuine passion for my work. I am driven by a love for the hospitality industry, where I have honed my skills over several years in both operational and financial roles. I believe that this enthusiasm, even under pressure, contributes to a more enjoyable and productive working experience for everyone involved.”