Exizent

The Client

Exizent is an innovative, Glasgow-based technology firm with a strong purpose – to improve the bereavement experience for everyone involved. Their platform aims to transform the way the legal and financial services industry deals with bereavement and make the process far less stressful for family members experiencing loss. Collaboration, trust, empathy, and fairness are at the heart of their mission and business.

 

The Challenge

The Founders had recently launched the company, both having previous experience of building successful businesses. They had plans to scale rapidly and knew the value of early investment in strong HR practice. They had secured funding to support their ambitious growth plans and needed to build a strong team and culture and implement an HR framework and infrastructure.

In selecting an HR partner, reputation was important, cultural fit had to be right, and expertise and credibility were a given.

“We chose AAB as we felt they had the best operational, practical and cultural fit. They weren’t corporate which wouldn’t have been right for us, but really understand the tech market and challenges.”

The Solution

AAB conducted a full review of Exizent’s existing HR setup and processes, held scoping 1:1’s with the Founders, and conducted a needs analysis, planning and prioritisation session aligned to their business and growth plans. This allowed us to gain a real understanding of the company’s ambitions, culture, people plan,s and future HR support needs.

We then identified the key short and medium-term strategic and operational HR requirements that would enable the business to achieve its aims linked to rapid expansions and rollouts, as well as being able to support the company values and culture. Key requirements included contracts and documentation, onboarding processes, compliance, an HR management system, an employee handbook, and the ongoing development of a strong organisational culture.

The outcome was a tailored and prioritised HR plan with an indicative timeline to support the business to scale rapidly over a 24-month period.

Our approach was designed to provide an effective and fit-for-purpose HR strategy, putting in place solid foundations to allow Exizent to grow and scale sustainably from a people management perspective.

A regular ‘bank’ of HR support time was agreed, allowing Exizent a full hands-on HR service and access to expert HR support when needed to help them develop, implement, and maintain their people strategy. This would also ensure that ongoing guidance and manager support was available to their team from a very early stage in their organisational development.

 

The Outcome

Exizent now have in place robust, fit-for-purpose, effective and compliant HR and people management systems and documentation, optimising their organisational effectiveness by aligning strategy, people, resources, and processes. Team development sessions led by AAB support effective business relationships, collaborative working practices across the organisation, and a strong and positive culture.

The company operates best practices, is confident in being fully compliant, and knows that any issues that arise will be resolved quickly, saving them valuable time and hassle.

Exizent continues to grow rapidly, confident in the knowledge that they have a trusted and flexible HR partner embedded in its business. A partner who understands their values and culture, supports their growth journey and strategic aims, and, most importantly, adds value to their business.

“We engaged AAB for their recognised expertise with growing technology-led businesses. They are a trusted extension of our management team and we value their depth of knowledge and professionalism. AAB are very well aligned with our business, share our values and are a great cultural fit. Their flexible support is responsive, cost-effective and saves us valuable time. I would highly recommend AAB for their cutting-edge, hands-on and people-centric approach – perfect for scaling businesses.”
Aleks Tomczyk, Founder & COO