KIMBERLEY
CHILDS

WHO I HELP

Private individuals. Business owners. Families.

HOW I HELP

Client experience. Financial planning. Organisational management.

“EVERY SEAMLESS CLIENT EXPERIENCE IS BUILT ON ATTENTION TO DETAIL.”

Based in our London office, Kimberley Childs is a dedicated and highly experienced Client Support Administrator within the AAB Wealth team. With more than a decade of experience in client support roles, Kimberley brings exceptional organisation, calm professionalism, and care to every client interaction. Her days are filled with preparing client review packs, coordinating investment trades, responding to queries, and supporting advisers to ensure clients receive a seamless and reassuring experience.

Kimberley’s journey into financial services began during her time as a receptionist at Close Brothers Asset Management. She was quickly recognised for her natural strengths in communication, organisation, and client care, which led her into the client support team. Today, she combines structured processes with a people-first mindset, helping clients feel confident, looked after, and supported at every stage of their financial planning journey.

CLARITY FROM THE FIRST CONVERSATION

“One of the most important ways I support clients is through clear, friendly, and timely communication. From the very first interaction, my goal is to make sure clients feel comfortable reaching out, knowing they’ll receive a helpful response and that nothing will be overlooked.

Even something as small as confirming I’ve received a document or updating a client on progress can make a huge difference to their peace of mind. I want people to feel valued and reassured from the moment they contact us. That positive first impression sets the foundation for a strong, trusting relationship that lasts long beyond the first meeting.”

SUPPORTING CLIENTS THROUGH EVERY STEP

“For me, the most rewarding part of my role is helping clients feel at ease, especially when they’re dealing with forms, deadlines or changes in their financial life. I’ve supported clients through everything from administrative challenges to last-minute updates, and being able to offer calm, practical reassurance is incredibly meaningful.

One of the key lessons I’ve learned over the years is the importance of flexibility. When meetings shift, paperwork is delayed, or urgent situations arise, staying calm while prioritising what’s most important makes all the difference. When clients feel they can rely on me, it builds trust and allows them to focus on what really matters.”

TURNING DETAIL INTO CONFIDENCE

“Organisation is at the heart of what I do. Whether it’s preparing review packs, processing forms, updating client files, or coordinating with providers, accuracy and structure are essential. I take pride in being someone who ensures things are done properly, consistently, and on time, because even small details can have a big impact.

Clients might not see all the behind-the-scenes work, but they feel the results: meetings that run smoothly, trades processed correctly, and updates delivered promptly. My aim is to give both clients and advisers the confidence that everything has been handled with care and thoroughness.”

SKILLS BUILT OVER A DECADE

“Over the last ten years, I’ve learned that no two days and no two clients are ever the same. The variety is one of the things I enjoy most, and every challenge has strengthened my ability to adapt and prioritise.

My background has taught me to stay composed under pressure, communicate clearly, and handle multiple responsibilities at once. These experiences have shaped my approach: stay proactive, stay organised, and stay kind. Those three things go a long way, especially when supporting clients through important financial decisions.”

TEAMWORK THAT MAKES A DIFFERENCE

“One of the most rewarding parts of working at AAB Wealth is the supportive, collaborative team around me. Everyone is approachable, helpful, and genuinely committed to delivering a great experience for clients. That culture makes such a difference, both to the quality of our work and to the confidence clients feel when they come to us.

We all share the same goal: to make every client feel looked after. When colleagues work well together behind the scenes, clients benefit from a seamless and joined-up experience. I’m proud to be part of a team that truly cares.”

MOTIVATED BY WHAT’S NEXT

“I’m always looking for ways to improve and stay up to date, especially when it comes to new digital tools that make processes smoother and clearer for clients. Technology plays such a big part in enhancing the client experience, and I’m excited to continue expanding my skills in this area.

For me, success is about more than completing tasks; it’s about making people feel valued, informed, and confident in the service they receive. Every day offers an opportunity to support someone and that’s what keeps me motivated. I love being able to make a positive difference, one client, one conversation, and one detail at a time.”