UK motor group introduce whistleblowing service
Case Study9th Jun 2021
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Our Client
A UK Motor retail group operating a nationwide chain of franchised motor dealerships offering sale, servicing, parts and body-shop facilities for new and used car and commercial vehicles. They had a need to introduce a whistleblowing service.
Our Approach
- Implemented an effective whistleblowing process as per FCA guidelines, providing a further deterrent against fraud, financial misconduct and bribery
- Training for all staff on whistleblowing, fraud and bribery to encourage all staff to speak up when they become aware of unethical behaviour
- Supported our client’s employees through the process of reporting their concerns, ensuring where possible contact is maintained with the whistleblower from investigation through to resolution
- Provided the client with instant escalation of alerts received allowing the company to quickly take action
- Provided regular management information reports providing whistleblowing trend analysis
The Outcome
- Adherence to FCA regulation for whistleblowing
- Complete confidentiality for all staff to encourage employees to speak up when they become aware of a wrongdoing
- Delivered an effective, flexible and convenient process to allow their employees to raise concerns